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Frequently Asked Questions - Long Term Rentals

What is a residential rental?
A residential rental generally is an unfurnished property that available for a long-term renting. A minimum of 6-months fixed term is usually required, a maximum of 12-month can be considered.

Does everyone planning to live in the house need to apply?
Yes. We require an application form and references from each person planning to live in the property. This is for the protection of both the Owners property and the tenants that are listed on the lease as any damage done to the property will be the responsibility of the lease-holders.

What level of housing is provided in Wanaka?
Wanaka varies greatly in levels of housing from wooden holiday homes often referred to as “Kiwi Batches”. These are often 50+ years old and were built before the period when insulation and double-glazing was put in every home. These homes, whilst dry, can be colder in the winter while newer properties are double-glazed and are well insulated therefore retaining the heat.

What is supplied in the house?
This can vary from property to property. Cooking facilities are always provided but other white-ware is often not provided unless stated. Please check the property description on our website for more information on each property .

How long is the term of a residential rental?
Generally have a minimum six months fixed term up to a maximum of 12 months. Once the fixed lease is completed, the tenancy will generally roll onto a periodic lease which requires three weeks written notice for the tenant to vacate, 90 days written notice for the Owner to ask for vacancy. Either party can choose to end the tenancy the last day of the fixed lease.

What happens if I want to break the lease early?
Under the New Zealand tenancy legislation, a fixed lease must be honoured. If you want to leave earlier there are two options available: 
Pay the rent out until the end of fixed term
Find a replacement tenant/s to take the lease over. This will require the approval of our office and the Owner of the property.

Where do I find further information on New Zealand rental law?
http://www.dbh.govt.nz/tenancy
This website has plenty of information on renting in New Zealand including the rights of tenants, landlords etc. We recommend you read this website before signing a lease.

How much will it cost me to take a property?
Once your application is accepted, we require:
 Agency letting (service) fee of 1 week’s rent + 12.5% GST (Government tax)
At time of signing lease & collecting keys:
 4 week’s rent as Bond 
 1 week’s rent in advance

What are the payment options?
For the first week’s rent in advance required to secure the property, you can pay this directly into our New Zealand bank account. The bond, let fee etc can be paid at our office the day you sign-up. We accept cash, New Zealand cheques, EFTPOS and Credit Card (2% fee applies to credit cards). 
For your rent payments, we prefer an Automatic Payment that comes from one nominated bank account either weekly, fortnightly or monthly (note always in advance). Cash or EFTPOS payments are possible if payments are regular and in advance.

What happens to my bond?
The bond is paid directly to Wanaka Accommodation Trust Account, with bond forms completed and signed by all tenants on the lease plus our agency. Under the New Zealand tenancy legislation, we are required to submit your bond to the Government at the Department of Building and Housing Tenancy Services within 30 days. At the end of the tenancy, we undertake a full bond inspection. If all rent is paid, the property is left clean and tidy and there is no damage, Wanaka Accommodation will instruct Tenancy Services to release the bond monies to a New Zealand bank account/s of your choice. This usually takes three working days to process. If there is rent owing, damage to the property and/or cleaning required, a claim will be made against your bond by our agency, with the balance (if any) being credited to the bank account/s of your choice.

How do I set up the electricity supply?
This can be done either by telephone once you arrive in Wanaka or via the internet. The three main suppliers we recommend are:
Trustpower: http://www.trustpower.co.nz or phone free within NZ 0800 87 87 87
Contact Energy: http://www.contactenergy.co.nz or free-phone within NZ 0800 80 90 00
Meridian Energy: http://www.meridianenergy.co.nz or free-phone within NZ 800 49 64 96
A $200 bond may be required to set up a new account however this varies with different suppliers.

How much should I expect to pay for wood, electricity and gas?
Wood is generally $65.00 - $75.00 per cubic metre (delivered, not stacked). If it proves to be a cold winter, wood supplies can run out. We strongly recommend you order sufficient wood supply at the start of your tenancy. We are happy to recommend wood suppliers.
Electricity can be expensive in New Zealand compared to some countries (e.g. Australia). For a good general view of costs involved, check the website: http://www.consumer.org.nz select "Appliances" and "appliance running costs"
Gas is Wanaka is not reticulated or natural gas. If the home you rent has gas, then 2 x 45kg cylinders will be supplied. You as the tenant would be responsible for the cost of the gas. These are approximately $116.00 per 45kg. Both cylinders will be full when you arrive and would be expected to be filled on your departure. (Depending on the gas appliances supplied at the property and the number of tenants in residence, you could expect to use at least 1 cylinder per week).

What’s next once I’ve been accepted for a property?
Make an appointment with the Andrea Bono, the Seasonal Property Manager. (This will ensure she will be in the office with everything ready for you to move in.) At this time, the bond form and lease will need to be signed by all the tenants moving into the house. Once the lease is signed and the bond and let fee is paid, you will be given the keys to the property along with an Entry Condition Report on the property. You will be given 10 working days to check this report against the property and return to our office signed by all parties (note if this is not returned in this time period, it will be deemed as correct and accepted).
Note we are not available on weekends for signing-up. Our office hours are 9am-5pm, Monday to Friday.
You will need to ensure your Electricity is connected before you move in or there is a chance there will be no electricity at the property.

Where is the Wanaka Accommodation office?
Level 1, 4 Helwick Street. Opposite the Information Centre (iSite) on the waterfront
Our office hours are 9am-5pm, Monday to Friday. Note for returning tenants: this is a new address

 Helwick St (Enter from Helwick St up the stairs to Level 1)

Ardmore Street (Lake front)

Contact details:

Phone +64 (0)3 443 0045 Fax: +64 (0)3 443 7006 

Email: andrea@accommodationwanaka.com

Postal address: 
PO Box 301 
Wanaka 9343 
New Zealand 

Courier Address:
Suite 6
Level 1
4 Helwick Street
Wanaka 9305
 


 

 

     
Wanaka Accommodation :: Phone +64 3 443 0045 :: Email info@accommodationwanaka.com
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